Shipping Policy

Heisen Vault · Last updated: November 13, 2026

Free shipping worldwide

Every Heisen Vault order ships free, with no minimum order value, and includes full tracking.

Delivery time

Orders are delivered in 8–14 days (calendar days) to the United States and most countries worldwide. Remote areas and peak holiday periods can occasionally take a little longer.

Want it for December 1st?

Order by November 17 to have your calendar in hand for Door #1. Orders placed later still make a fantastic countdown: simply open the doors you've missed on arrival day.

Order tracking

As soon as your order is dispatched you'll receive an email with your tracking number and link. New tracking numbers can take 24–48 hours to show the first scan. You can also visit our Track Your Order page.

Shipping Protection

Optional Shipping Protection can be added on the product page. It covers your package against loss, theft and damage in transit: if anything happens, we reship or refund you.

Address changes and cancellations

Need to change your address or cancel? Contact us as soon as possible. We can update or cancel an order free of charge until it has been dispatched.

Lost or delayed parcels

If your tracking hasn't updated for 7 days, or your order hasn't arrived within 14 days, contact us with your order number. We'll investigate with the carrier and send a replacement or refund if the parcel is lost.

Contact

Questions about shipping? Email support@heisenvault.shop or use our contact form. We reply within 24 hours.