Returns & Refund Policy
Heisen Vault · Last updated: November 13, 2026
30-day money-back guarantee
If you're not happy with your Heisen Vault calendar for any reason, you can request a return within 30 days of delivery.
Eligibility
- The request is made within 30 days of the delivery date.
- The calendar is returned with its collectibles.
How to start a return
- Email support@heisenvault.shop or use our contact form with your order number and the reason for the return.
- We'll reply within 24 hours with return instructions.
- Please don't send items back without contacting us first.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund. You won't pay for return shipping in these cases.
Return shipping costs
For change-of-mind returns, the customer covers return shipping. Original shipping was free, so nothing is deducted for it. Shipping Protection fees are non-refundable once the order has shipped.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days of us receiving your return.
Contact
Email support@heisenvault.shop. A real person replies within 24 hours.