Privacy Policy
Heisen Vault · Last updated: November 13, 2026
This Privacy Policy explains how Heisen Vault ("we", "us") collects, uses and shares your personal information when you visit or make a purchase from our store.
Information we collect
- Order information: name, billing and shipping address, email, phone number and order details. Payment card details are processed securely by our payment providers and are never stored by us.
- Device information: browser type, IP address, time zone and cookies that help the store work.
- Communications: messages you send us and newsletter sign-ups.
How we use your information
- To process, ship and deliver your order and send order and shipping updates.
- To provide customer support and handle returns.
- To detect and prevent fraud.
- To send marketing emails, only if you opted in. Unsubscribe at any time with one click.
Sharing your information
We share information only with service providers that help us run the store, such as Shopify, payment processors, shipping carriers and fulfillment partners. We do not sell your personal information.
Your rights
Depending on where you live (for example California under the CCPA/CPRA, or the EU/UK under the GDPR), you may have the right to access, correct, delete or obtain a copy of your personal information, and to opt out of targeted advertising. Email support@heisenvault.shop to make a request. You can also manage choices on our Your Privacy Choices page.
Children
Our store is intended for adults. We do not knowingly collect personal information from children under 13.
Contact
Questions about privacy? Email support@heisenvault.shop.